International Shipping (Outside of BRAZIL):
All products sold by Padovani Music are accompanied by an invoice and the amounts are signed in Brazilian currency, Real (R $). Payments for purchases on our website are operated by Paypal.
All international shipping charges that are paid at our online store, refer only to the shipping value of the products and do not include taxes.
Any import taxes or duties that may be charged in the buyer's country are not the responsibility of Padovani Music.
After sending your product, we will send you a tracking code by email.
Please check the shipping times on the product pages. Delivery times vary depending on the product category.
National Shipping (BRAZIL):
All national shipments are made by the MAIL, which provides a tracking code to the contractor, in this case PADOVANI MUSIC, and we send this code to customers by email after shipping. If you want to receive your purchase through another transportation system, please contact us.
We encourage you to track the order. In case of any delays or failures feel free to let us know promptly. In case of loss and / or loss of the package, PADOVANI MUSIC will be responsible for sending a new product.
Exchange or return of Products
Padovani Music respects and complies with all consumer rights and even more, values the quality and satisfaction of our customers, so we are available to solve all doubts before purchase. Even so, if the customer wishes to exchange or return his product, Padovani Music will respond to the customer's request under the following terms:
Maximum period for exchange: 7 days after receipt
Product Condition: As it is a premium, silver-plated product (in the case of mouthpieces), we ask that the customer be very careful when trying out the products, so as not to damage it, especially if they are not 100% sure about your choice.
How to proceed: Contact us via email [email protected] or whatsapp +55 11 2715-8160 within 7 days after your purchase and inform your desire for exchange and/or return. Padovani Music will inform the details for sending the material back to the company, and upon receipt, a conference and evaluation will be carried out, so that Padovani Music can send a new product, according to stock availability, or make the full return of the amount invested by the customer within 3 working days, through the means of payment that the customer made the purchase with. Ex: If you purchased with a credit card, it will be reversed on the card
Padovani Music
